I recently sprayed my Honda HRR216 off and now the pull start takes a while to retrieve back in. It starts/pulls just fine just takes longer to wind back up. Is this normal after washing and can I lube it up some how. I see the 3 10mm? Bolts on top can these be removed without the whole spring assembly flying everywhere?

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no one's ever messed with the Hondas?

Not familiar with any specific engine, just small engines in general.

You can remove the pull cord assembly and clean it out. Then lightly spray some lube on the spring. Just make sure the spring ends are locked into their respective locations, because rewinding them sucks.

Probably just blew lose some crud that was in the housing and now it's in the spring.

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Ok I just didn't want to remove the 3 cover bolts and the spring come flying undone. I remember on my nitro r/c cars they would unwind like crazy once the bolts were removed

And go figure there's nothing in the manual. It's under warranty but closet service center is 25 miles and I'd hate fir it to be oh you coulda just lived it up lol

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Not familiar with that SPECIFIC engine, but every small engine I've ever been around you could remove the assembly, and the spring would stay contained. You had to take extra steps to remove the spring ends from the assembly for it to come out. Hopefully yours is the same!

Yea I know what your saying. I finally got around to calling a few service centers. FWIW Rural King's no longer service any Honda Equipment if you did not purchase it there. Just thought I would mention that. Honda said that that is a lie and its breaking their Honda contract and he's forwarding it to Honda's Corp. office to look into it.

But I finally got ahold of someone who wasnt a complete [banned word] on the phone. and he said it is a self contained unit and there is what they call fingers or paws and if you remove them then the spring will shoot out and fly every where but he said the spring/cord is a self contained unit under that cover.

Man I dont know how some service centers stay in business. This one guy was like yea let me guess you bought it at HD I said yes but I'm needing service. He was like well you'll probably end up having to pay me to fix it, cause Honda's warranty might not cover it. I said well is it something you could fix. He just got real rude and was like I cant fix something over the phone either bring it in or I cant help you. I said thats what I'm asking. All I wanted to know if you were a authorized warranty center and he just started laughing. I said nevermind I'll find someone else

figured I'd update this. I took the 3- 10mm bolts on top cover off and the whole unit is self contained. I pulled up the pull system and there was some dust/debris under there so I blew it out with the compressor. I also was told by a service guy to pull the rope all the way till it stops and rub a bar of soap on the cord and let it retract and pull it in and out a few times. This will help keep the roap slick and not bind up on itself less fritcion I guess. I also sprayed a little WD in the spring mech. and now its working like a charm pulls great, starts on first pull, and retracts like new!!!

JC Paint Workz wrote:
Man I dont know how some service centers stay in business. This one guy was like yea let me guess you bought it at HD I said yes but I'm needing service. He was like well you'll probably end up having to pay me to fix it, cause Honda's warranty might not cover it. I said well is it something you could fix. He just got real rude and was like I cant fix something over the phone either bring it in or I cant help you. I said thats what I'm asking. All I wanted to know if you were a authorized warranty center and he just started laughing. I said nevermind I'll find someone else

I learned that this past few weeks when shopping for our snowblower. My neighbor was kind enough to educate me that that is a normal response from local authorized dealers when dealing with machines bought from HD/Lowes. The Big Box Stores undercut their prices, so the local dealers lose alot of sales. What gets them with a tight wad is that the big box stores do not offer repair service and they send these customers off to the local authorized dealers. How would you feel like if someone else sold the machine and you are the one worrying about ordering parts, fixing the machine or shipping it back to the manufacturer and your basically not getting paid for your time. I did ask though, the manufacturer does cover the shipping back and forth.

I understand what your saying. But the issue is I told him from the start I had no problem paying him for the service if needed. But he continued on about the rant he was on so I just hung up. Few other I called had no problem helping ms though. And they knew this guy when I explained what happened and they say yea were not too far from him and we end up getting a lot of his business so it's not just you. Needless to say I would go with the other 2/3 instead of him for future service.

In my defense as a new home owner I was new to the whole equipment thing and only reason I went with the big box was the credit with zero interest option and I needed stuff now and we didn't get our first time buyer tax credit for another 8 months. The IRS screwed us around forever. I have since learned to give independent dealers my service for future equipment.

And as far as them not getting paid for the warranty work I think thats a crock too, just like auto service centers the manf. pays them labor/parts etc.. for the warranty work done on the vehicle. I know several dealers that make their living on warranty work. And NOT a single one has a problem working on a vehicle that you bought some where else, cause as far as I know they rack up the issues a little more and make it worth their while, while doing warranty work. And in return our vehicle prices (hint hint chevy) goes through the roof for a new truck

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car repair is not the same thing though. i find that they tend to rip off people more with their cars. i'm lucky i already found a good mechanic that always charges fair prices. now i need to find somebody to do excellent but cheap paint and body work.

as far as the new owner thing, we have been lucky to move across a great neighbor who is always willing to help and teach me about taking care of the property. he even took me and introduced me to where he gets all his equipment serviced. he had a similar situation like you. he bought a toro snow blower from HD and something broke so he brought it to HD to get it serviced. He was turned away because they do not service what they sell there. So he found this place and brought it there to get it fixed. The owner scoffed at him and told him the whole big box do not repair stuff and i do not want to get screwed with HD's broken equipment. So he brings it back home. It turns out, the shop owner's son was good friends with his next door neighbor and he explained blah blah blah and he was like yeah bring it back in i'll fix it for you. So now he's good friends with the whole shop owner's family and gets all his stuff serviced there.

Again everyones entitled to their own opinions and I respect the differences and I've actually learned, after this whole big box purchase ordeal (Live and Learn). I fully understand what your saying. But I dont think your understand what I'm saying. When he said that about the big box store I was FULLY UNDERSTANDING what he was saying as far as HE WILL CHARGE ME. But he couldnt get past the big box store part to understand that what I was even told him that I've learned my lesson on the big box store purchases when it comes to equipment. I clearly stated to him that I was willing to pay I just wanted to make sure he was a authorized service center not just for warranty repairs but I dont take my chevy truck to a ford dealership to get service. I dont want to take my honda equipment to someone who deals with nothing Honda and everything would be special ordering pricing either. If it happens to be under warrnaty good if not then I'm willing to pay for repairs.

It just seems awful funny 2/3 other shops had no problem with me explaining my situation EVEN after telling them I purchased from big box store and yet they still offered to gain my business AFTER THEY LET ME EXPLAIN THE WHOLE SCENARIO. Even gave me some advice on what would fix it and it I wasnt able to fix it bring it in if he couldnt show me what to do he would service it for me. Thats customer service. Yes I know I didnt purchase it but thats not here nor there. He's trying to gain my business from here on out. Hey maybe if I treat this guy, who seems like he's clueless, about equipment right, I have a better chance to gain his business in the future. But hey if I'm like this other rude shop and a complete jerk from the very first sentence out of his mouth he will likely not ever buy anything from me.

Like I said I have fully learned my lesson on buying from big box stores. But this guy in my opinion was just plain and simple rude, even taking into consideration I knew where he was coming from.

and also FWIW I plan on shopping at the closer of the 2 other shops in the future for my other purchases too. It even dawned on me when looked for snow blowers. I went right to the HD website browsing. I love looking online at their selection but told the wife if we buy one I'll more then likely be going with the local shop that I called about the lawn mower, cause of this same sort of situation. I'm tired of the big box stores customer service when it comes to repairs, or the lack of. Like I said I have learned my lesson

well the 1/3rd guy just does not understand what good customer service is. as an ex-retail manager, i have always been taught to make your competitor's customer yours. that is what the other 2/3rds are doing and i'm sure you will be doing business with them again. look at my neighbor. after he learned his lesson with the big box stores, he is now a faithful customer even referring many other prospective customers, including myself, to the local mom and pop.

the 1/3rd guy is just real bitter that he is losing so many sales to the big box stores and i can only imagine that he fails to realize that there is a deeper reason why he is losing business and that is because of his lousy customer service. really, with the way the economy is going and the slow death of mom and pop stores vs. big box stores, one shouldn't be turning business away. sure u didn't sell this one mower, but if u can make even just a dollar for a repair or more residual money from a new returning customer, why not?

Again I understand what your saying. He dosnt know me from anyone else. What you stated above broadened my knowledge even more on the warranty/service issues. I'm not saying I'll never buy anything else from a big box store by no means. I love my HD and most of the good employees there know the family by name. But when it comes to anymore big equipment purchases I personally will shop around the mom and pop shops. Before this whole lesson, I never knew big box stores didnt service their stuff. I was told by my local HD that they had their own service dept there. It wasnt until my first issue with a trimmer that I found out that was a complete lie. Theres no excuse or beating around the bush about my big box lesson either. But in general as customer service goes he was just rude period no explaining it. He didnt know me from any other liar just like I didnt know him from any other service center. I know one thing. He wont have my business. Business or no Business you just dont laugh at people when they have questions.